351 | ITSM DevOps Engineer (m/f/x) -Perm

permanent employment all locations Munich & area

Work with a team of experts at one of the largest service providers in the world!

Market:          Perm IT

Type:              Perm

Profile:           IT Service Manager DevOps

Location:       Munich

Title:               ITSM DevOps Engineer

Language:     English

Contact:         Paola Ochoa


Our Client: Our client is one the largest services providers internationally with first-class products. With over 140,000 employees worldwide and a revenue exceeding already €122B in 2016.


What you will be doing:

  • Coordination, monitoring, steering and the continuously improvement of the service/ service delivery according to service lifecycle manangement
  • Participation in defining the key indicators and relevant parameters (e.g. cost per service, quality, capacity, business continuity & IT security), their monitoring and ensurement of the overall alignment and compliance with IT standards and processes
  • Working in agile teams using methods like Scrum/DevOps ensuring End-to-End responsibility for the service (Focus on North America)
  • Service Management Focus trough the whole Matrix organization
  • Design of new service components for virtual clients
  • Continuously improvement of virtual client services along the ITIL framework
  • Account cost optimization
  • Operate as the deescalation instance, complaint manager and consultant for accompany projects
  • Management of third party suppliers and operations-provider

What your profil looks like:

  • General knowledge of Infrastructures (Blades, Rack-mounted Systems, SAN Storage), VMware vSphere, Network Design and Remote Desktop Services (Multiuser Systems)
  • Fundamental knowledge of Citrix Products (Virtual Apps and Desktop) and Windows Operating Systems
  • Skills like teamwork, commitment, resilience and ability to work under pressure while delivering high quality results
  • High flexibility and willingness to work overlapping with business hours in North America, APAC or South America
  • IT affinity and having fun in technology
  • Independancy with problems solving
  • Strong organizational skills
  • Good communication skills to exchange complex information diplomatically and cooperate with a diverse internal and external audience
  • Prepared to mentor new team members/junior colleagues
  • English (Fluent ~ Level B2 or better)

If this is you, please send me your CV or give me a call for more information.

paola.ochoa@futuroassociates.com         |         T: +49 (0)89 6282 9452


You are looking for a new challenge in IT and Digitalization, however this role is not exactly what you are looking for? Please get in touch for an initial phone call so that we can offer you suitable opportunities!